How SOLED Protection works
Updated August 6, 2026
SOLED Protection is a buyer-paid service fee for orders paid through SOLED. It supports review when an eligible order problem is reported.
Here is an example for a €20 item:
- Item price
- €20.00
- SOLED Protection
- €1.08
- Shipping
- €7.99
- Total
- €29.07
Protection applies when you pay through SOLED. The Terms and Conditions control eligibility and outcomes.
What it covers
- Item not received
- Item damaged or incorrect
- Item significantly different from its description