How to report a problem with an order
Updated August 6, 2026
- Open Profile, then Orders.
- Choose the affected order.
- Select Report a problem when the order is eligible.
- Describe what happened clearly and submit it for review.
- Keep the item, packaging, photos and tracking information while awaiting instructions.
The current form accepts a written description but does not upload claim evidence. SOLED Support may request more information by email.